Power Bite # 21 - Missing Sales & Customer Service
Hello MPM member,
There are 2 major issues you need to be aware of -- missing sales inquiries and customer service.
Missing Sales Inquiries:
We work hard to make sure there is never a “Missing Sale” but with 1100+ stores and an exploding number of shoppers sometimes it happens. Technology is not perfect! Here are two things all of you need to do when you make a purchase:
1 - Keep every receipt (good business practice anyway). Save the email confirmation in a folder in your email files so you can access it easily and send it through the Sales Inquiry form.
2 - Wait at least 14 days before you send in a Sales Inquiry. You need to give the sale time to show up. :)
IT IS IMPERATIVE THAT ALL MISSING SALES REQUESTS GO THROUGH
THE FORM IN YOUR BACK OFFICE.
Customer Service
We have a fabulous Customer Service Team who is eager to help you with all your questions. The important thing is to know how to reach them.
If you are communicating via email you MUST send your request through the Contact Us form on the website. Please do not send an email directly to Administration because we may never receive it. The problem is that many of you have ISPs that are identified as “suspicious” and your email ends up in Junk Folders or may simply not get delivered at all! So you’re sending them, but we’re never receiving them.
IT IS IMPERATIVE THAT YOU SEND ALL CUSTOMER SERVICE REQUESTS
THROUGH THE CONTACT US FORM!!
Doing that means it goes directly through our server where each of us has set up direct links in our email accounts - meaning we won't miss any of the emails.
You may also communicate with Customer Service via our LIVE CHAT line. You will immediately be communicating with a real live person. :) You can access Live Chat through your Mall. Just click on the icon in the left hand menu.
There is actually another thing you can do to get your questions answered immediately...
READ THE FAQ SECTION IN BOTH YOUR MALL AND BUSINESS CENTER.
AND READ ALL YOUR TRAINING LETTERS!
The reason we have templates for 99% of your questions is because we've already addressed them somewhere. :) We already know what you're going to ask and have given you the answers to most of your questions. Want an instant response? Read what we have already provided you! :)
Here it is again:
“READ”
- Our customer service department is being overwhelmed with questions that are in the FAQ.
- Our sales inquiry team is answering the same questions over and over again. The answers are in the Sales FAQ. When we receive new questions, they are added to the FAQ.
- I am consistently being asked how to login to the TWCCTW Connection. Again, the answers are already in the TWCCTW Connection intro page.
If everyone takes the time to learn their business by reading the information you have at your fingertips, our Admin/Customer Service teams will be able to support you much better. And you will have that knowledge and understanding to pass on to your new team members. Please READ your FAQs (they are in your Back Office in links across the top of your page as well as in the MPM toolbar) or you can go here:
- Biz FAQ – http://www.mypowermall.com/Biz/Faq/ YourMPMID#
- Mall FAQ – http://www.mypowermall.com/page/ YourMPMID#/FAQ
- Sales FAQ – http://www.mypowermall.com/SalesFAQ/MPMID# (You will need to be logged into your Back Office as this FAQ is found on a secure page.)
- Toolbar FAQ – http://www.mypowermall.net/Toolbar/FAQ.html
We believe in you!
The MPM Team
Shopping Tip: The Jump to Store is a dropdown list located at the top of the mall in the Go Shopping link. This dropdown list works just like clicking on the store’s link. When you select a store from the list, a new window will open and take you directly to that store where you can make your purchases. Caution: this dropdown works in conjunction with the Ship to Country dropdown list. If you select a new country, the list of stores will change in the Jump to Store dropdown and show only those stores which ship to the selected country. PLEASE NOTE: using this feature goes directly to the store and bypasses any conditions (the magnifying glass icon) we may have listed for that merchant.
Business Building Tip: Hire a company that distributes flyers. The cost is very reasonable. Decide the area you want the flyer distributed to. Then you provide the flyers, the company picks them up and hand delivers them to the neighborhood of your choice. (John Mocker, Arizona)
Change the World Tip: Did you know that if you shave pets in the summer, they can actually get sunburned? If you must shave them, do it early in the summer before it gets too hot and save them from the discomfort. And be sure to keep them out of direct sunlight as much as possible. (From our 101 Ways to Change the World for Animals ebook)
"I feel the greatest reward for doing is the opportunity to do more. ~Jonas Salk
To download all Power Bites in Manual form go here.
